Welcome to Minimore! We are committed to providing our customers with the best shopping experience. This shipping policy outlines the terms and conditions regarding the delivery of products purchased through our website https://minimore-eg.com/.

1. Order Processing

1.1. Orders are processed and shipped on business days (Saturday to Thursday, excluding public holidays).
1.2. Once your order is placed, you will receive an order confirmation email. Orders are typically processed within 2-3 business days before being shipped.
1.3. A courier will contact you to confirm the delivery time. Please ensure your availability to receive the call.

2. Shipping Areas

2.1. We currently deliver to Cairo and Giza.
2.2. Deliveries to other cities or remote areas may incur additional charges and may require extra delivery time.

3. Shipping Costs

3.1. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your package.
3.2. Any customs duties, import fees, or taxes (for international orders) are the responsibility of the customer.

4. Delivery Times

4.1. Estimated delivery times:

  • Local Orders (within Egypt): 1-2 business days.
  • International Orders: Delivery times depend on the destination and will be provided at checkout.

4.2. Please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs processing, or courier delays.

5. Order Tracking

5.1. Once your order is shipped, you will receive an email with tracking details to monitor the status of your package.
5.2. If you do not receive tracking information, please contact us at info@minimore-eg.com .

6. Undeliverable Packages

6.1. If a package is returned to us due to an incorrect address or failure to receive the order:

  • We will contact you to arrange redelivery, and additional shipping charges may apply.

6.2. If the order remains undelivered or unresolved within 3 business days, it will be canceled, and the amount refunded after deducting shipping fees and any applicable charges.

7. Damaged or Lost Shipments

7.1. If your order arrives damaged or is lost during transit:

  • Contact us within 3 days of receiving the package.
  • Provide clear photos of the damaged items and packaging, if applicable.
    7.2. We will work with the courier to resolve the issue and either reship the order or issue a full refund.

8. Order Modifications

8.1. Any modifications to shipping details or order information must be requested before the order is shipped.
8.2. Once the order is shipped, no changes can be made.

9. Contact Us

For any questions or concerns regarding our shipping policy, please reach out to us:

Thank you for choosing Minimore! We are dedicated to ensuring a smooth and enjoyable shopping experience for all our customers.