At Minimore, we are committed to providing our customers with the best shopping experience. If you are not satisfied with your purchase for any reason, please refer to our refund and return policy below for guidance.

1. Return Policy

We accept returns under the following conditions:
1.1. Return requests must be initiated within 3 days of receiving the product.
1.2. The product must be in its original condition, unused, with all accessories, tags, and original packaging intact and undamaged.
1.3. Returns are only accepted for products purchased directly from Minimore, with proof of purchase (receipt or invoice).

Exceptions to Returns:

  • Electronics:
    • Must be sealed and in original condition.
    • Opened or used products cannot be returned unless there is a manufacturing defect.
    • MiniMore reserves the right to determine whether the product will be repaired, returned to the customer, or refunded.
  • Beauty and Health Products:
    • Opened or used items (e.g., skincare and cosmetics) are non-returnable.
    • Personal care items and dietary supplements are non-returnable.
  • Baby Products:
    • Hygiene-related products, feeding accessories, diapers, and health-related items are non-returnable once opened.

Non-Returnable Items:

  • Perishable goods.
  • Customized or personalized products.
  • Items marked as “Final Sale” or “Non-Refundable.”
  • Gifts provided by Minimore.

2. Refund Policy

2.1. After receiving and inspecting the returned item, we will notify you via email regarding the approval or rejection of your refund request.
2.2. If approved:

  • The refund will be processed to your original payment method within 5-8 business days.
  • Shipping fees and bank service charges (for online payments) will be deducted.
  • 2.3. Delayed or missing refunds:
  • If you do not receive your refund, check with your bank or payment provider first.
  • If the issue persists, contact us at info@minimore-eg.com .

3. Exchange Policy

3.1. Exchanges are allowed only for defective or damaged items:

4. Shipping Costs

4.1. Customers are responsible for covering shipping costs for returned or exchanged items unless the return is due to an error on our part (e.g., manufacturing defect or incorrect item shipped).
4.2. Original shipping charges are non-refundable.

5. How to Initiate a Return

5.1. To return an item, email us at info@minimore-eg.com with the following details:

  • Your order number.
  • Product details and reason for the return.

5.2. We will provide you with instructions on how and where to send the item.

6. Damaged or Incorrect Items

6.1. If you receive a damaged or incorrect product:

  • Contact us within 24 hours of receiving your order.
  • Provide photos of the damaged or incorrect product along with your order number.

6.2. We will arrange for a replacement or issue a full refund, including shipping costs.

7. Order Cancellations

7.1. Orders can be canceled before they are shipped, with only bank service charges deducted.
7.2. If the order has already been shipped, the customer will bear the shipping cost, and the remaining amount will be refunded to the original payment method.

8. Contact Us

If you have any questions or concerns regarding our refund and return policy, please contact us:

We are here to ensure your shopping experience is smooth and hassle-free!